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Computer Introduction provides an overview of computer repair and systems.
The System Board explains key concepts of system board operation and what is necessary to install maintain and repair the system board.
Connecting Peripherals explains what is needed to install maintain and repair peripherals.
Operating Systems provides an overview of the computer system bootup procedure and the role of the operating system.
MS-DOS explains what is needed to install use and configure the MS-DOS operating system.
Windows 9x and 2000 provides an overview of the use of the Windows 9x and Windows 2000 operating systems, and how to install, use, and configure these operating systems.
Disk Drives explains how to install maintain and repair disk drives.
Monitors explains how to operate maintain and repair monitors.
Modems explains how to install maintain and troubleshoot internal and external modems on both Windows 9.x and Windows 2000 systems.
Printers explains how to use and install dot-matrix ink-jet and laser printers as well as how to troubleshoot them.
Networks explains how to install and maintain networks.
Troubleshooting explains how to troubleshoot common system problems.
Maintenance Tasks explains how to clean and otherwise maintain the main components of computers and provides a schedule of preventive maintenance procedures.

During the courses, you will learn how to:

Create a suitable workspace for computer maintenance and repair
Safely handle and dispose of computer systems and parts
Protect against electrical discharges
Explain the structure and system of a personal computer (PC)
List the major components of a PC
Explain common PC peripherals and their uses
Describe the functions of operating systems and application software
Identify common chip sets
Define the functions of microprocessors
Describe the memory structure of computers
Explain how the computer system addresses components and peripherals
Identify and install adapter cards
Demonstrate how to troubleshoot common system board problems
List the types and uses of expansion slots
Explain parallel ports and their uses
Describe serial ports and their uses
Troubleshoot port problems
Discuss power supplies and power supply protection
Troubleshoot common peripheral problems
Identify functions structures and types of operating systems
Define BIOS and explain its responsibilities
Follow the bootup procedure and self-tests
Set up CMOS and respond to bootup error codes
Describe the structure of MS-DOS
Explain the DOS directory structure
Use DOS disk directory and file names
Use DOS commands and utilities
Describe the DOS memory organization
Configure DOS
Install DOS
Install Windows 9x and 2000
Perform operating system upgrades
Explain the startup processes for Windows 9x and 2000
Use the Start menu and Windows Explorer
Adjust system settings in the Control Panel
Install new hardware and software
Describe the Windows 9x and 2000 Registry structure
Access Registry editors
Explain how disk drives function
Install and troubleshoot floppy disk drives
Format and partition hard drives
Describe hard drive interfaces
Install hard drives
Troubleshoot hard drives
Describe basic monitor operations
Describe VGA standards
Troubleshoot video problems
Perform basic monitor repair
Describe modem components and operation
Identify the Xymodem Ymodem and Zmodem communication protocols and their parameters
Describe serial interfaces and the development of the UART
Use basic AT commands to operate modems
Troubleshoot modem software and hardware problems including COM port and IRQ conflicts
Identify the major types of printers
Install printers in Windows 3.x and Windows 95
Operate and troubleshoot dot-matrix printers
Operate and troubleshoot ink-jet printers
Operate and troubleshoot laser printers
Troubleshoot printing problems specific to Windows
Identify Local Area Network configurations
Discuss LAN protocols
Troubleshoot LANs
Describe Wide Area Network and Internet operations
Use common Internet features like email and browsers
Deal with clients professionally and gather important symptom information
Find clues to help solve system problems
Use software diagnostics to identify problems
Test hardware problems
Isolate system problems and dead system causes
Find and resolve operating system problems
Create a regular preventive maintenance schedule
Prevent and remove viruses
Perform software maintenance on hard disk drives
Effectively clean floppy disk drives and printers

Our courses have special design features listed below:

Certificates of Completion
Instructional steps -- walk through a procedure
Exercises -- try it out
Notes - See additional information related to the topic in the text
Tips - See a different, faster, or easier way of doing something
Quick References - See a quick reference guide to the features introduced in a chapter
Details - Display more detailed information related to the current topic
Hotwords - See related information
Navigation Bar - Maneuver easily through the courses
Microsoft Approved Courseware Logo - to prepare you for a Microsoft certification
Course Topics and Index -- with searching feature and hyper-links
Printable Exercises - PDF downloadable files
Sample Application Files - PDF downloadable files
Course Glossary
Skill Assessment - can be used for pre and post-testing -- tracking first try, best try and course grade - if passed, green check mark will appear as 'mastered' - hyperlinks to units within the course to go back and re-take a certain unit again. Use as pre-test to determine which course topics you want to focus on and to go directly into that unit.

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