The best customer service training site on the Internet.


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Customer Service Training

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Motivation Training

Negotiating Training

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Quick Books Tutorial

Lotus Notes Tutorial

Our customer service training courses are based on sound principles, from extensive research in instructional design, adult learning and information processing. All courses are design so that new knowledge and skills will be remembered and retrieved for future use. Each course include a 30-questions skill assessment, which evaluates your knowledge of the course material. You can be assured that this high-quality, instructionally-sound online product will enchance your professional and personal growth and stimulate job satisfaction. This is self-paced, internet-based customer service training -- there are no books to purchase and no scheduled classes to attend.

After completing Customer Service courses, the user should be able to:

• Define "customers" and "service"
• Gather repeat business
• Get the entire company involved in good service
• Create standards of customer service
• Define a business's customer segments
• Use the best words for getting the message across
• Identify and speak to the customer's style of communication
• Use questions to get more information about a problem
• Handle conflict and angry customers
• Write purposeful letters to customers
• Write effective "bad news" letters
• Write useful instructions and manuals
• Turn complaining customers into satisfied customers
• Create answers to Frequently Asked Question
• Answer internal questions
• Find customer wants
• Find the true sources of problems
• Solve problems
• Create a customer service organization
• Build teams
• Hire the right personalities for customer service
• Motivate customer service people
• Educate and improve customer service people
• Set up a good organizational environment
• Equip customer service for international relations
• Choose a phone system for customer contact
• Use voice mail and phone etiquette for customer interactions
• Set up phone and fax lines
• Use electronic mail
• Help design a company information web site

A typical course has the following features:

• Exercises that allow users to explore how a course topic applies to their own real-world situations
• A file containing the text of the exercises
• A course index
• A glossary
• A Skill Assessment

All customer service courses are included in "PC Professional Skills Pack"