Internet Training and Web Based Training F.A.Q.

What is Learn@Hand?
Learn@Hand is a brand new Internet-based training solution offered by The Learning Center. Our Learn@Hand subscriptions are perfect for training in your home, your office or remote locations. In fact, Learn@Hand courses are available in any location where you have Internet access.

Can the Learn@Hand courses run on Windows 3.1?
As you may know, Microsoft is no longer supporting the Windows 3.x operating system so our Learn@Hand content provider will be discontinuing support for this as of 1/1/2000. This change will allow our content provider to develop new course features faster without adapting them for the 16-bit Windows 3.x platform. After our mid-January new course installation, a student will be required to have a 32-bit windows operating system such as Windows 95/98 or Windows NT 4.0.

What are the system requirements to run a Learn @ Hand course?
Generally the courses at a minimum require a 486 PC, 33MHz, 8MB RAM, Windows 95, VGA display with 256 colors.

How do I order a Learn@Hand training subscription?
All subscription part numbers are listed in the Storefront. You may place an electronic order yourself through our Storefront, or you may contact your Technology Consultant who will place the order for you. Once the order is submitted and the payment is processed, your Technology Consultant will notify you with a Student ID, Password and Login Instructions. Your consultant will then notify you.

Are the Learn@Hand courses accredited for employee tuition reimbursement programs?
Similar to many classroom training providers throughout the U.S., our training partner, is a member of the Microsoft Independent Courseware Vendor Program (ICV) which means they are permitted to produce courses to be reviewed for the coveted Microsoft Certified Professional Approved Study Guide and the Microsoft Office User Specialist (MOUS) logos.

Strict courseware development guidelines are published by Microsoft and must be followed by ICV members when producing courses to have any chance of receiving the logos. Once a course is finished it must also pass a complete review by Microsoft before any logo is granted. Courses containing either logo are your assurance that Microsoft has reviewed and approved the quality of the content in the course.

The Microsoft Certified Professional Approved Study Guide and MOUS program were developed to offer individuals a quality alternative to prepare for the various Microsoft certification programs. Everyone cannot afford the time and cost of attending instructor-led courses to prepare for the various certifications. By offering an alternative, Microsoft has given more individuals the opportunity to receive the many benefits of being certified.

Our training partner currently provides a complete set of courses through Hand Technology to help individuals prepare for both the Microsoft Certified Systems Engineer (MCSE) and Microsoft Office User Specialist (MOUS) certification exams. As the largest provider of these courses in real-time through the Internet at extremely attractive subscription pricing, handtech.com setting new standards of excellence in the training world.

With these valuable credentials, employers can be assured that their employees are receiving a high-quality, instructionally-sound online training product that not only enhances professional and personal growth, but stimulates job satisfaction.

Do I need to download a plug-in?
All courses may be taken without a plug-in; however, for enhanced interaction within a course, it is recommended to download and install the Shockwave plug-in first.

Will there be more courses available in the future?
Yes, be sure to check "What's New" and "What's Coming" at The Learning Center for more details.

Can Learn@Hand courses run on Web TV?
Learn@Hand courses should run normally on any web-TV system that support JavaScript. However, the simulations within the courses will not work.

What is a skill assessment?
Each course includes a 30-question Skill Assessment, which evaluates your knowledge of the course material. The Skill Assessment can be used for pre and post-testing. Both your first and best scores are recorded for your viewing. While you may EXIT the Skill Assessment at any time, you must complete it at one sitting to receive a score.

What can I do to improve my scores?
Once you have completed a Unit within a Course, go back and re-answer every question in that Unit. Your improved score for that Unit will then be recorded.

How do I see my scores?
Both Skill Assessment scores and Course scores are available through the Skill Assessment screen, which you access from the Navigation Bar.

How do I take a course?
Upon receipt of a Student ID and Password, you should go to your Technology Consultant's e-Commerce site or to The Learning Center and click on the Learn@Hand Student Login. Signin as a "Returning Visitor" using your email address and password. This must be the email and password we have for you in our database. To exit a course, click the EXIT button on the Navigation Bar.

Can I bookmark my last page worked so I can return directly to it the next time?
Yes, in 2 ways!

The courses automatically use a global bookmark to mark the last page you were working on. This happens automatically when you click the EXIT button in the toolbar. Then the next time you sign on with your UserID and Password and select that course, you will be taken to the marked location where you left off. This global bookmarking feature works even if your next log in is from another computer.
You can also bookmark the last page worked on by adding it to your Bookmarks or Favorites on your individual browser. However this type of bookmark would not take you to where you last left off if your next log in is on a different computer, hence a different browser.

What do I need to do to get full course completion credit?
To get full credit for completing a course, you must answer every "Think About It" question. You get credit for completing a Unit when you answer every question in that Unit. The course is completed when you have answered every question, in every Unit of that course.

I'm trying to review the course, but part of the screen is missing or I have to scroll on most pages?
Change your screen resolution to 800x600 if possible in the control panel. You can also turn off your toolbars in your browser to provide more viewing space. If you use a 640x480 screen resolution, you still need to scroll on some pages.

Where do I get the student guide?
If the course has a student guide, go to the Table of Contents to download. Adobe Acrobat is required, which can also be downloaded from within the course. The student guide is not required to take the course.

Can I run the courses on a Mac?
Yes.

Can I access Learn@Hand courses from AOL?
No, not directly through AOL. You will first need to launch AOL, and minimize it. Then open Netscape or Internet Explorer and access the Learn@Hand Login through either one of these browsers.

What makes these Learn@Hand courses high-quality?
Our courses are based on sound principles, from extensive research in instructional design, adult learning and information processing. All courses are designed so that new knowledge and skills will be remembered and retrieved for future use.

Each Learn@Hand subscription is divided into courses. Courses are divided into units. Each unit consists of:

A well-defined set of learning objectives.
A series of interactions that teach the stated objectives.
A means for evaluating whether the learning objectives have been met.